Cancellation & Refund Policy (ரத்து & ரீஃபண்ட் கொள்கை)
Last Updated: September 2026 • 100% compliant with RBI & Cashfree Merchant Guidelines
5–7 Business Days Refund Guarantee
All approved refunds are processed within 5 to 7 working days directly back to the original payment source (UPI account, Credit/Debit card, or Bank Account).
17-Day Money-Back Period for New Subscriptions
We want every vadhyar, purohit, and priest to experience the complete convenience of Velvi Pro with total peace of mind. If you are not satisfied with Velvi Pro or if you subscribed by mistake, you can request a 100% full refund within 7 days of your initial payment date.
2Duplicate or Erroneous Transactions
In case of technical network glitches, server timeouts, or accidental double debits where amount is deducted twice for the same renewal, the duplicate payment will be automatically identified and refunded in full within 5–7 business days.
3Zero Lost Days Renewal Policy
When you renew or extend your Velvi Pro subscription (Monthly +30 days or Annual +365 days), your new days are added on top of your existing remaining validity. You never lose a single day even if you renew days before your current plan expires.
4How to Request a Cancellation or Refund
To request a cancellation or refund, simply contact our support desk with your registered mobile number and Order ID:
Legal Entity: NACHIMUTHU MANIRAJA (Velvi SaaS)
Official Email: manirajankg@gmail.com / support@velvi.app
Phone / WhatsApp: +91-9159036301 / +91-8300030123
Response Window: We acknowledge refund requests within 24 hours.
5Refund Credit Timeline (Cashfree PG)
Refunds are initiated through Cashfree Payments API directly back to your source account. The credited amount will reflect on your bank / credit card statement within 5 to 7 working days, subject to your issuing bank's settlement timelines.